Canned Responses Pro vs. Built-in JSM canned responses

Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, teams focused on maximizing efficiency might require more than what it offers.

Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.

	Canned Responses Pro	JSM Cloud

	Canned Responses Pro	JSM Cloud
Supported Apps	Jira Service Management Jira Software Jira Work Management	Jira Service Management
Templates for comments
Separate templates for internal notes and public replies
Templates for the description field
Unlimited templates	(No limits!)	(Max: 100 templates)
No character limit for a template
Automated Actions
Signatures		(very limited)
Statistics & Insights
Jira editor support
Variables for fields		(very limited)
Attachments in templates
Mentioning users
Visibility scope	(Global, group, multiple projects, personal)	(Single project, personal)
Permissions
Support on the Transition screen	(With extension)
Support on the Create issue screen	(With extension)
Support on JSM Queues	(With extension)
Export/Import templates
Built-in templates
Text Assistant
Favorite responses
Scheduled comments
Default template that is automatically added to each comment
Support for Jira Mobile app
Dark mode
Data residency