KB : How to clear caches in TFS4JIRA Synchronizer

Owned by Avinash Bhagawati
Nov 21, 2023

Sometimes, TFS4JIRA might cache something which might cause some weird behaviors in TFS4JIRA Synchronizer. To clear the caches, you may follow the steps below

  1. Access the machine's OS where the Synchronizer is installed at
  2. Go to the TFS4JIRA Synchronizer's installation directory
    By default, it is at C:\inetpub\wwwroot\tfs-jira-synchronizer
  3. Go in the folder App_Data/TFSClientCache
  4. Delete all folders and files inside TFSClientCache
  5. Go to IIS Manager → Application Pools → TFS4JIRA Sync App Pool → Recycle

After that, all the caches in TFS4JIRA Synchronizer should be cleared.