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KB : How To Downgrade the Synchronizer and App in Jira

KB : How To Downgrade the Synchronizer and App in Jira

 

Synchronizer Downgrade Process

  1. Backup the Synchronizer database - If you have a default installation, you should be able to find the config.sdf file in this path: C:\inetpub\wwwroot\tfs-jira-synchronizer\App_Data\config.sdf - In the machine where Synchronizer is installed;

    1. This file contains the Sync Profiles settings;

  2. Go to IIS Manager → Application Pools → Stop the TFS4JIRA app pool

  3. Open Control Panel --> Program and Features --> Search for TFS4JIRA --> Select it and uninstall it;

  4. You can download the version 7.8.6 here: Synchronizer v7.8.6;

  5. Execute the installer for version 7.8.6 - run the installer as administrator;

  6. Let the installer complete the installation (finish and close);

  7. Once the installer is finished, the Synchronizer will start run automatically;

  8. Access the Synchronizer to see if everything is alright after logging in.





How to Downgrade the App in Jira

  1. Download the Add-on version on our Marketplace page;

  2. Go to Jira Administration —> Add-ons —> Search for Spartez TFS4JIRA;

  3. Backup the License Key;

  4. Click on Uninstall the Add-on;

  5. Install manually the Add-on in Jira using this process;

  6. Check if the license match or paste the license you have backup in step 3;