KB : How To Downgrade the Synchronizer and App in Jira

Synchronizer Downgrade Process

1. Backup the Synchronizer database - If you have a default installation, you should be able to find the config.sdf file in this path: C:\inetpub\wwwroot\tfs-jira-synchronizer\App_Data\config.sdf - In the machine where Synchronizer is installed;

   1. This file contains the Sync Profiles settings;

2. Go to IIS Manager → Application Pools → Stop the TFS4JIRA app pool

3. Open Control Panel --> Program and Features --> Search for TFS4JIRA --> Select it and uninstall it;

4. You can download the version 7.8.6 here: Synchronizer v7.8.6;

5. Execute the installer for version 7.8.6 - run the installer as administrator;

6. Let the installer complete the installation (finish and close);

7. Once the installer is finished, the Synchronizer will start run automatically;

8. Access the Synchronizer to see if everything is alright after logging in.

How to Downgrade the App in Jira

1. Download the Add-on version on our Marketplace page;

2. Go to Jira Administration —> Add-ons —> Search for Spartez TFS4JIRA;

3. Backup the License Key;

4. Click on Uninstall the Add-on;

5. Install manually the Add-on in Jira using this process;

6. Check if the license match or paste the license you have backup in step 3;