KB : How to extend TFS4JIRA Cloud add-on evaluation license?

Owned by Avinash Bhagawati
Nov 21, 2023
2 min read

According to the Atlassian Customer Advocates team they are NOT able to extend the evaluation license for Cloud customers that are paying on a monthly basis. The system doesn't allow to extend the evaluation further. However, if the request is within the evaluation time and the Cloud customer is running in an annual subscription, it is possible to extend it. Please double check this information with Atlassian when asking for an extension.

Why?

Because if a customer has a Jira Cloud instance and wants to extend the evaluation license of the TFS4JIRA Cloud add-on they won't be able to do it by themselves and Atlassian will not be able to do it either in case they contact them – mainly because they need our approval to do that.

In this case, we must contact Atlassian on behalf of the customer and approve the extension of the evaluation license.

Extending trial license for Atlassian Cloud customers evaluating TFS4JIRA

  1. Go to https://partners-jira.atlassian.com/servicedesk/customer/portal/19/group/173.
  2. Make sure you're logged in.
  3. Select General Purchasing and Licensing Inquiries.

  4. Fill in the fields with the following details:

    SummaryDescriptionSEN (optional)Attachment (optional) My request is about Enterprise Products or Services
    Extend TFS4JIRA Cloud app trial

    Say something nice (smile)


    Hi All,

    One of your Atlassian Cloud customers (https://brosa-spartez.atlassian.net) reached out to us (Spartez) asking for an extension on the evaluation period for the TFS4JIRA Cloud add-on. We understand that the system does not allow to extend the evaluation further for Cloud customers running a monthly subscription, but can you check if this customer is on an annual account? If so and it is possible to extend the trial, we want to move forward with this request and help this customer extend the evaluation period of the app.

    How do we go about getting this customer an extension/token for the TFS4JIRA Cloud add-on?

    Thank you!

    Regards,
    Bruno Rosa
    Spartez Support Team

    		Leave it empty.Leave it empty.No
  5. After that tell the customer you've reached out to Atlassian and is waiting for a response.
  6. If Atlassian confirms the extension, tell the customer to check the Manage add-ons page inside Jira Cloud and confirm that the evaluation period was extended.
  7. If Atlassian tells you they're unable to do that, tell the customer that unfortunately Atlassian does not allow to extend the evaluation further.


P.S. This is a very manual process, but so far it's the only way we found to help customers extend the evaluation period for the TFS4JIRA add-on in Jira Cloud.

(info) This is how the form will look like once you're done: