Confluence Server Log Files

• Confluence has a tool for getting the server log at General Configuration > Troubleshooting and support tools

  Follow the prompts to create a Support Zip.  See Create a Support Zip for full instructions (or just use our  Log Downloader app and get the log with one click).

• When downloading the log files you do not need to include anything except the Confluence application logs unless support requests something else.

  • Please don’t include data that is not needed or requested. A full support zip, containing all possible data, is very large and most of the contents are not needed.

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Configuring Logging

See Confluence documentation for Configuring Logging for adjusting the logging level (INFO, DEBUG, etc.)

• In some cases, you will adjust the logging level for a Java package that corresponds to the Artemis plugin/app that you are using

  • Support will give you the name of the package, eg “net.artemis.plugins.conf.multiexcerpt4” and they will tell you what level is needed (INFO, DEBUG, etc.)

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  • After you add the logging entries do not forget to click the “Save” button at the bottom of the Logging and Profiling page:

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