Eliminate Unassigned Tickets with Smart Assignment
- Derya Özdemir
Context: A manager wants to automatically assign issues to the appropriate team members based on specific criteria.
User Problem: As a Support Manager, I want to automatically assign issues to the appropriate team members based on specific criteria, such as skillset, availability, or workload, to ensure efficient task distribution and prompt issue resolution.
Solution: Using Enhancer Plugin's Smart Assignment Post Function to put an end to unassigned, unclaimed, overlooked tickets!
Are you tired of manually assigning issues to team members, struggling to balance workloads, and ensure prompt resolution? Look no further than the Enhancer Plugin's Smart Assignment Post Function. This powerful feature revolutionizes issue assignment by offering a variety of user selection categories and strategies, putting you in full control of optimizing your workflow.
This post function enables you to assign an issue to a user using your choice from a variety of user selection categories and user selection strategies. It is simple to configure and can fit a variety of your needs.
With the Enhancer Plugin's Smart Assignment Post Function, issue assignment becomes effortless and intelligent. Say goodbye to unassigned, unclaimed, and overlooked tickets, and embrace a streamlined and efficient workflow.