Overview

Auto-create lets the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might enable this to create a ticket to perform onboarding steps for a new employee.

• You can only have one auto-create option per channel.

• You cannot use auto-create and auto-response in the same channel.

Enabling Auto Create

1. Invite the Helpdesk+ bot to the channel you want to configure.

2. Type /helpdesk configure.

3. Click Configure for the Support Channel.

4. Select one issue type.

5. Click the checkbox next to Auto Create.

6. Click Submit.

A ticket will be created using the configured issue type whenever a user sends a message to that channel.

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