Overview

Auto-create lets the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might enable this to create a ticket to perform onboarding steps for a new employee.

You can only have one auto-create option per channel.
You cannot use auto-create and auto-response in the same channel.

Enabling Auto Create

Invite the Helpdesk+ bot to the channel you want to configure.
Type /helpdesk configure.
Click the Support Channel Configure button.
Select exactly one issue type.
Click the checkbox next to Auto Create.
Click Submit.

A ticket will be created using the configured issue type whenever a user sends a message to that channel.