Overview

HelpDesk+ home tab allows you to approve any request assigned to you for review and stay compliant with trackable actionable notifications.

Slack notifications enable you to manage change requests, saving time and effort efficiently.

• You can approve or reject a request, add relevant comments, and be notified when it requires your approval.

Approve requests from the HelpDesk+ home tab

1. Navigate to the HelpDesk+ home tab.

2. Click the View button next to awaiting approvals (if any are listed).

3. Click the View button next to the approval you want to review.

4. Review the request.

5. Click the Approve or Reject button.

6. Add any relevant comments to your response.

Get notified when requests require your approval

The bot notifies users that a request in the app home tab awaits approval.

1. Navigate to the Helpdesk+ home tab.

2. Click on the bot messages tab.

3. Click the View button next to the approval message.

4. Click the Approve or Deny button.

5. Enter an approval message (optional).

6. Click Submit.