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Create support requests

Create support requests

 

 

Create a request from the home tab

  1. Navigate to the Helpdesk+ home tab.

  2. Click Create.

Helpdesk app under Apps section
Create request button in the home tab

Slack's shortcut key

HelpDesk+ ticket creation is also available from anywhere inside Slack via the message-bar shortcut menu.

  1. Click the shortcut key.

  2. Click Create support request.

Shortcut button
Create support request

 

 

Create from message action

You can create a HelpDesk+ support request from any Slack message. Jira support tickets can be created from Slack messages you or anyone else types.

  1. Click vertical three dot menu icon to the right of a Slack message.

  2. Choose Create Support Request.

Image of more actions button

 

 

 

Create using an emoji

Use a configured emoji to start a support request. These emoji mapping values are set in the HelpDesk+ account portal.

  1. You can use any emoji configured to be associated with a support ticket, or service desk.

  2. To create a ticket of that type, you simply add an emoji reaction to the message requesting service.

Adding an emoji opens the ticket entry form in Slack.

Slack emoji mapping section in the account portal
Emoji tool

 

 

Creating from the /helpdesk command

  1. You can create a HelpDesk+ ticket from anywhere within Slack by typing /helpdesk.

  2. Choose to Create a support request.

Helpdesk command

Need support? Create a request with our support team.

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