Overview

Mapping a request type you use frequently to an Emoji makes creating that request type in your channel easy.

• You can create a channel based on global emoji mappings.

• This configuration is at the channel level; different channels can have other configurations.

Enabling quick create emoji mapping

1. Type /helpdesk configure.

2. Click Settings under Advanced.

3. Click Configure under the Quick Create heading.

4. Choose a request type from the drop-down.

5. Choose an Emoji to map to the request type.

6. Save the settings.

Open