Auto response

Owned by Megan Storie
Last updated: Aug 14, 2024 by Michelle Ruoff
1 min read

Overview

Using auto response enables you to have the HD+ bot reply in a thread and send a message, create a request button, and create a custom button for each message posted to a specific channel. For example, a troubleshooting channel may direct users to appropriate help docs before creating a ticket.

You cannot use auto-response if auto-create is enabled.

 

 

Enabling Auto Response

  1. Invite the Helpdesk+ bot to the channel you want to configure.

  2. Type /helpdesk configure.

  3. Select the issue type for which you would like to create an auto-response.

  4. Click the checkbox next to Auto Response.

  5. Provide the message that the bot will reply to each message with.

  6. Optionally, click the checkbox next to Create button to have the bot display a button allowing the user to create an issue using the types specified in Step 3.

  7. Optionally, click the checkbox following Custom Button and provide the button text and the URL the button will send the user to when clicked.

  8. Click Submit.

Now, whenever a user sends a message to that channel, Helpdesk+ will respond. This example includes both a Create and Custom button.

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