Auto-resolve common issues
Overview
Quickly resolve common requests with automatic suggestions from existing knowledge and help docs. HelpDesk+ suggests Confluence articles to users in Slack in real-time to help you resolve issues more quickly.
Auto-resolve common issues
Open your request.
The bot will respond with suggestions if your request contains a keyword in your Confluence wiki.
Click View to open the associated wiki pages.
Click the This helped me or This did not help option depending on the result.
Then, if the article helped resolve your issue, click Close.
The agent will close the request on your behalf.
Need support? Create a request with our support team.