/
Auto-resolve common issues
Auto-resolve common issues
- Megan Storie
- Dallas De Marr (Deactivated)
- Michelle Ruoff
Owned by Megan Storie
Overview
Quickly resolve common requests with automatic suggestions from existing knowledge and help docs. HelpDesk+ suggests Confluence articles to users in Slack in real-time and makes it easy to resolve issues instantly.
Auto-resolve common issues
Open your request.
The bot will respond with suggestions if your request contains a keyword in your Confluence wiki.
Click View to open the associated wiki pages.
Click the This helped me, or This did not help, depending on the result.
Then, if the article helps resolve the issue, click Close.
The agent will close the request on your behalf.
, multiple selections available,
Related content
Custom auto-responses
Custom auto-responses
More like this
Configure Knowledge Base Integrations
Configure Knowledge Base Integrations
More like this
Create content from Slack messages
Create content from Slack messages
More like this
Find and share confluence content from Slack
Find and share confluence content from Slack
More like this
User guide - 6.x
User guide - 6.x
More like this