Overview

You can make threads private when discussing sensitive information.

• You can use the emoji to create a private thread related to a Service Desk issue.

• Making a thread private will create a new direct message thread that will sync to the original issue.

Making a thread private

1. Select the ​Emoji icon when in a thread associated with a Service Desk issue.

2. Select Yes and go private in the pop-up screen confirming the change to private.

3. The original thread will no longer sync to the issue, and the user will get a message from the bot in the HelpDesk+ App. The user can now message the bot directly, and the new thread will sync to the issue.