Share migration data with the support team
- Julver Petrova (Deactivated)
Consent for sharing migration data with Appfire’s support team
At Appfire, we deeply care about our users and partners’ success. To enhance your experience with Cloud Migration Tool, we introduced a new feature for greater supportability. It lets you share selected migration data with our support team, ensuring quicker resolution of issues. You can turn this feature on after adding projects to the migration scope. Also, you can turn it off at any migration phase. Sharing migration data is usually required by the support personnel after creating a support ticket.
Cloud Migration Tool doesn’t log a support ticket to Appfire’s support team when you enable migration data sharing. Remember that you still need to choose the Get support option to create a ticket to let our team know you need help. By sharing your data first, however, you’ll get a much quicker resolution to your issue.
The data-sharing preferences are enabled per migration. This means that you need to set them in each migration you’re willing to share with our support team. Also, with this feature, you only grant our support team access to selected migration data.
You can give consent for sharing data with the support team in the following cases:
For failed migrations, look for the Help icon ( ) at the bottom-right corner of the page with the error.
For existing migrations, open a selected migration and find the Help icon ( ) at the bottom-right corner.
For new migrations, look for the Help icon ( ) at the bottom-right corner of any page after adding projects to your migration.
Find more details in our step-by-step guides below.
We’ll keep the data you share with Appfire for 30 days. Remember that you can stop sharing migration data with support at any time. See how to stop sharing in our step-by-step guide below.
The image below shows you where to find the help and support options for a migration.
When the migration data-sharing options appear
The Help icon ( ) that allows you to get help and share data is visible right from the start. You can find it at the bottom-right corner of any page after naming your migration and choosing a destination. Yet, if you click on it before including projects in the migration scope, you won't find the option to share information with the support team. Instead, the dialog that appears will contain just the Get support and Visit documentation options:
The data-sharing option appears shortly after adding projects to the scope and clicking the Analyze on the page. Sometime after starting the analysis process, you can view all the help and support options. Just click the Help ( ) on the analysis progress page, and you'll see them. Starting here, you can turn off, turn on, and adjust the data-sharing options on any of the remaining migration pages.
In the screenshot below, you can see all the help and support options that are available after the analysis process starts.
Clicking the Share info with the support team link shows you a list of options to set your migration data-sharing preferences. The following section explains in detail each of these options.
What data you can share for your cloud-to-cloud migrations
You can share the following migration data with Appfire’s support team:
Source configuration and issues
This option includes the projects and boards added to the migration and all configuration elements, users, and issues associated with these projects.Applied transformations
This option includes all transformations applied to the projects and configuration elements in the migration scope. Applying certain transformations can lead to migration issues, so sharing that data with the support team is essential.Destination configuration
This option includes destination projects, configuration elements, and users affected by the source configuration being migrated.
Last change time
CMJ Cloud remembers and shows when you’ve shared data or changed your sharing preferences. Each time you click Confirm in the Share info with the support team window, the Last change time is updated.
Step-by-step guides for sharing migration data
In the following sections, we’ve put together instructions on sharing data for failed, new, and existing migrations and how to stop sharing data.
Share data for failed migrations
To share migration data with Appfire’s support team:
Start a migration.
If the migration fails, click the Help icon ( ) at the bottom right of the error page. If you have already closed the failed migration, navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page and click View for your migration in the Manage migrations list.
In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, select the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
The video below demonstrates how to enable data sharing for a failed migration.
Share data for new migrations
To share migration data with Appfire’s support team:
Navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
Click New migration.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the migration wizard, you can enable sharing data with Appfire’s support team. To do that, click Help at the bottom right of any page. The options for data sharing are especially useful when you hit an error causing a failing migration.
In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
The video below demonstrates how to enable data sharing for a new migration.
Share data for existing migrations
You can also share data from older migrations. All you need to do is open a previous migration and enable the data sharing.
To share migration data with Appfire’s support team:
Navigate to the cog icon > Configuration Manager > Move to Jira Cloud page in Jira.
In the Manage migrations list, click View next to a migration.
At the bottom right corner of the migration page, click Help .
In the Get help on this migration window, choose the Share info with the support option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
The video below demonstrates how to enable data sharing for an existing migration.
Stop sharing migration data
To stop sharing migration data with Appfire’s support team:
Navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
In the Manage migrations list, click View next to a migration.
Click the SHARED WITH SUPPORT status at the bottom right of any migration page.
In the Share info with the support team window, click Stop sharing or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this migration window. You can again choose from the options or click Close to return to the migration.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial Help icon ( ) at the bottom right of the page.
The video below demonstrates how to stop the migration data sharing.