Enabling Support Features

Viewing Support Information

To access the Dataplane Reports Support page, navigate to Dataplane Reports → Administration, and click on Support under the Dataplane Reports section in the left sidebar.

The Support page shows a number of key properties of your Jira and Dataplane Reports instance. This information is particularly helpful to reference when working with our support team to debug and resolve an issue.

Enabling Debug Logging

When working with our support team, you may be asked to enable Dataplane Reports debug logging to see and share more-verbose Dataplane status information.

To enable this feature, go to Dataplane Reports → Administration, click on Configuration in the left sidebar under the Dataplane Reports section, and then click on the Logging tab.

On the Logging tab of the app Configuration page, click the Enabled checkbox next to the Debug Logging option. 

Disabling Feedback and Support Links

Some Dataplane Reports pages display links to our support portal, enabling users and administrators to easily suggest new product features or improvements, request help, or report a possible bug.

To disable and hide all feedback and support links in the app, use the following JVM property. If running Jira Data Center, make this change on all Jira nodes.

com.arsenalesystems.dataplane.disableFeedback=true

To set this property on a Linux system, for example, add the following setting to your Jira installation /bin/setenv.sh file:

JVM_SUPPORT_RECOMMENDED_ARGS="-Dcom.arsenalesystems.dataplane.disableFeedback=true $JVM_SUPPORT_RECOMMENDED_ARGS"