Create calendars

Time to SLA offers advanced calendar customization, allowing you to create an unlimited number of calendars and time intervals.

With Time to SLA, you can:

• Set as many separate business hours as you need for a workday

• Create separate calendars for teams that work in different time zones

• Define holidays and set them as recurring or non-recurring

• Share holidays across your other calendars

Calendar management

This section explains the key elements of the Calendars page:

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1. Name – Displays the name of your calendar.

2. Time Zone – Displays the time zone selected for the calendar. Time to SLA uses Daylight Saving Time (DST) for calculations.

3. Calendar Detail – Provides a summary of the calendar’s settings.

4. Add New Calendar – Click to add a new calendar.

5. Eye icon – Allows you to see the details of a calendar.

6. Pencil icon – Click to edit an existing calendar.

7. Trash can icon – Delete a calendar (irreversible). Note: Calendars assigned to SLAs cannot be deleted.

How to create a calendar

1. Log in to your Jira Cloud account.

2. Click Apps in the header menu and open the Time to SLA app.

3. Go to Calendars > Add New Calendar.

4. Configure your calendar:

   • Name your calendar.

   • Select a Time Zone.

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   • Set your Working Days and Working Hours:

     • Use pre-set hours or customize them by checking/unchecking boxes for each day.

     • Add Break Times if needed. To do this, click the column for the desired day and add break periods.

5. Add holidays to the calendar:

   • Go to the Holidays section. You can add holidays as full-day events or specify custom hours. On the specified holidays, SLAs will stop counting.

   • Tick the Shared holiday box to apply the holiday to all calendars. Changes will reflect across all shared calendars (for example, use it for New Year’s Day but not for region-specific holidays like Bastille Day).

   • Tick the Recurring box if you want the holiday to repeat within a certain timeframe (monthly or yearly).

7. Click Add holiday. After adding the holidays, the holidays that apply to the calendar will be displayed on the calendar as follows:

   You can also use this section to delete holidays and change whether they are Shared and/or Recurring.

8. OPTIONAL ADVANCED Define the Length of Business Day.

   By default, Time to SLA calculates the length of a business day from your calendar and uses this information to format SLA durations such as remaining time and overdue. However, if you want the dedicated work time to differ from your actual working hours, you can define a custom duration. The new duration will be equivalent to 1 day. Refer to this page for an example.

9. Click Save.

Next steps