Create calendars

Time to SLA offers advanced calendar customization, allowing you to create an unlimited number of calendars and time intervals.

With Time to SLA, you can:

• Set as many separate business hours as you need for a workday

• Create separate calendars for teams that work in different time zones

• Define holidays and set them as recurring or non-recurring

• Share holidays across your other calendars

Calendar management

This section explains the key elements of the Calendars page:

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1. Time to SLA > Calendars - Click here to access the Calendars page.

2. Name – Displays the name of your calendar.

3. Time Zone – Displays the time zone selected for the calendar. Time to SLA uses Daylight Saving Time (DST) for calculations.

4. Add New Calendar – Click to add a new calendar. You can create as many calendars as you want.

5. Eye icon – Lets you see the details of a calendar.

6. Pencil icon – Click to edit an existing calendar.

7. Trash can icon – Delete a calendar (irreversible). Note: Calendars assigned to SLAs cannot be deleted.

How to create a calendar

1. Log in to your Jira Cloud account.

2. In the header menu, select Time to SLA > Calendars.

3. Click Add New Calendar.

4. Configure your calendar:

   • Name your calendar.

   • Select a Time Zone.

5. Configure your business hours:

   • Add your Working Days and Working Hours. To add break times, split your work day into different parts and enter your entries accordingly.

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   • OPTIONAL ADVANCED Define the Length of Business Day.

     By default, Time to SLA calculates the length of a business day from your calendar and uses this information to format SLA durations such as remaining time and overdue. However, if you want the dedicated work time to differ from your actual working hours, you can define a custom duration. The new duration will be equivalent to 1 day.

6. Add your holidays:

   • Scroll down to the Holidays section to add holidays. If the holiday you’re adding is only applicable to the calendar you’re adding it to, add it from the Holidays section. This way, it will only be used within this calendar. On the specified holidays, SLAs will stop counting.

     Example: For a team located in France, you could add Bastille Day, as this holiday is not celebrated in any other country.

   • Add Shared Holidays if you want the holiday you’re adding to appear on all calendars. Any changes you make here will have an impact on all of your calendars.

7. Click Save.

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