This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.
We are excited that you want to learn how to use Time to SLA for Jira Cloud!
This 5-step guide will cover the key concepts you need to know to get started, assist you in setting up your first SLAs, and get you ready to serve your customers with powerful SLAs, customizable notifications, and limitless reports.
Step 1. Get your permissions right
Before you start creating SLAs and diving into Time to SLA, we recommend that you set your permissions first. This allows you to tailor your team members' permission settings to their roles.
Defining the permissions will lay the foundation for everything you will create later on. On the Permissions menu, you can configure user- and group-based permissions for each Time to SLA menu.
Your SLAs may be up and running, but you also need to be on the same page with your customers regarding who can see what and when. You can set which SLAs will be visible to your customers on the customer portal based on their request types.
You can now learn how to generate reports, as measuring your success in SLA management is just as important as tracking your SLAs. With Time to SLA, you can create highly configurable reports, report subscriptions, and line charts, and save search filters for reuse in the future.