Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Manage permissions
Time to SLA lets you set granular permissions for each TTS menu based on user roles and group types. This ensures that team members have the appropriate access based on their responsibilities.
This page explains how to grant users permission to access Time to SLA menus and the purpose of each permission setting.
Jira administrators have full access to all Time to SLA features, even if they haven’t been explicitly granted permissions. This is due to their global administrative privileges in Jira.
Some Time to SLA features require more than one permission to work properly.
If a user cannot access a page or action, check whether they have all required related permissions.
How to manage user permissions
Navigate to Administration > Permissions in the app.
Below is a detailed explanation of the different Time to SLA menus and their respective access permissions:
Get started | Grants access to the Get started page, which provides an overview of the app’s capabilities and serves as an introduction for new users. |
SLA Configurations page | Access to the Time to SLA > SLAs page, where users can create, edit, and manage SLA configurations. Only these users can access:
|
Calendars | Access to the Time to SLA > Calendars page, where you can manage working hours, business calendars, and holiday schedules used in SLA calculations. |
SLA panel | Ability to see the SLA panel on the Jira work items and see SLA countdowns and targets. |
SLA History tab | Grants access to the SLA History tab within Jira issues, which records SLA start and stop events, breaches, and recalculations. |
Customer portal SLAs | Access to the Space settings > Apps > Time to SLA on customer portal settings, where you can configure the visibility of SLAs on the Jira Service Management customer portal. |
Permissions | Grants access to: Administration > Permissions page, where you can configure who has access to different menus and features in Time to SLA. ⚠️ Important: At least one group is required When configuring access to the Permissions page:
If no group is selected, the configuration cannot be saved. Jira administrators will always retain access due to their global administrative privileges. |
Recalculation | Access to the Recalculation page, where you can run SLA recalculations for work items when necessary. Dependency in recalculation To properly recalculate and verify SLAs, users need:
|
Administration | Grants access to the following sections under Administration: This permission does not automatically grant access to: These are controlled by separate permissions. |
SLA panel settings | To be able to view Administration > SLA panel page, you must also have SLA panel permissions. |
Reports | Access to the Reports page, where you can generate reports. Dependency in reports To see SLA data in reports, users must have:
Both are required. Without SLA access, reports will open, but SLA data will not be visible. |
SLA fields | Access to the Administration > SLA fields page, where you can create and manage SLA custom fields. |
Audit logs | Access to the Administration > Audit logs page, where you can track changes made to SLA configurations, permissions, and other settings. |
API token | Access to the Administration > API token page, where you can create tokens for REST calls. |
Import/Export | Access to the Administration > Export/Import screen, where you can export or import SLAs and calendars. |
SLA work item operations - Reset SLA | Access to the Reset SLA operation in the TTS Issue actions tab. |
SLA work item operations - Undo reset SLA | Access to the Undo Reset SLA operation in the TTS Issue actions tab. |
SLA work item operations - Where is my SLA? | Access to the Where Is My SLA? operation in the TTS Issue actions tab. |
SLA work item operations - Recalculate SLA | Access to the Recalculate SLA operation in the TTS Issue actions tab. |
SLA work items operations - Mute SLA notifications | Access to the Mute SLA operation in the TTS Issue actions tab. |
Click Edit to change the permission settings.
Add singular or multiple groups and/or users to grant permission.
Click Save.
Check out this cheatsheet to learn more about some types of Jira groups and what they mean:
Group name | Definition |
|---|---|
jira-admins | A Jira administrator is a user with the Administer Jira global permission. |
jira-servicemanagement-users | Users in your service space are people who work on or send requests. |
site-admins | Site admins administer the users and groups for the site's products. |
system-administrators | Those with the Jira System Administrator permission can perform all administration functions in Jira, while those with only the Jira Administrator permission cannot perform functions that could affect the app environment or network. |
For further information, refer to Atlassian’s documentation.
Are you getting a 403 error even though you have the necessary TTS permissions? This can be because your Jira Cloud instance doesn't have the necessary permissions. SLA is a third-party app, and it needs some Jira permissions to work properly. To fix this, make sure you have atlassian-addons-admin added in the global permissions.