Encountering a "Something's gone wrong" pop-up when attempting to access application settings.
- Alejandra Rosales
- Immanuel Siagian
Problem
"Something's gone wrong" pop-up appears when opening application settings:
Solution
Begin by creating a HAR file to pinpoint the issue. This file can be generated while reproducing the problem by accessing or reloading the problematic page.
Refer to the provided documentation to learn how to create a HAR file: https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html
Once the HAR file is generated, we can visit the next entry: https://sfjc.integration.appfire.app/search
If the HAR file reveals a 403 error, it suggests that the proxy company may have blocked access to
sfjc.integration.appfire.app.To resolve this, coordinate with your IT team to whitelist this IP address, allowing seamless communication between Salesforce and Jira.
Once whitelisted, test accessing the configuration pages in Jira to ensure successful navigation.
If all the above fails, the following configurations can also be crosschecked, which are authorization and IP settings in Salesforce:
"This is probably not the page you are looking for" error - User used for authorization is not approved for authorization.
Ensure the user used for authorization is approved by the Salesforce Admin, or may change the Permitted Users option to “All users may self-authorize”
Page cannot be found when I try to re-authorize connection with Salesforce - Salesforce instance has IP address restrictions
Ensure ‘Lock sessions to the IP address from which they originated’ is unchecked, or the IP address is added to the list
If the message observed in the HAR file differs from the ones described, reach out to support for additional troubleshooting guidance.