The registration logic for Chat for Jira Service Management (CFJSM) through email
Here is the flow of how the registration of Chat for Jira Service Management works.
Use case# 1:
Once the customer sends an email a user gets created at the JSM portal, but the password is not set.
A ticket/issue-id is sent to the user over email with the ticket link embedded with a hypertext View request.
When the user tries to open the ticket by clicking on View Request, it takes to the Help Center page to Sign up with a password as shown below:
Click the Sign up with password button to send an email with the subject Finish signing up to Help Center.
Click on Sign up to redirect to a page where it asks for a Full name and Choose a password as shown below:
The same email & password can be used for chat login.
If you don't remember the password from the chat widget, you can use the reset password option through which you will receive an email.
If the user is unavailable in the Customers tab of CHANNELS & PEOPLE, you won't receive the email until the user is created.
If the user highlighted in the rectangular box in the above screenshot is unavailable, clicking "Forget Password" or "Reset Password" from the chat widget will prove futile. Consequently, the reset link will not be sent to the email address.
Use case# 2:
If the user is available, click the Forget password link to receive an email with the subject Reset your password.
Click Reset my password. It redirects to the Help Center page with the text Set a password to continue. A password can be set and login to the chat widget: