Reopening Counter custom field

Owned by Derya Özdemir
Last updated: Dec 11, 2024 by Derya Özdemir
2 min read

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The "Reopened" Status Counter custom field tracks how many times an issue has been resolved and then reopened. This is determined by changes in the Resolution field, where it transitions from a value back to EMPTY.

On this page:

On this page:

Step 1: Create a Reopening Counter custom field

  1. From Jira settings, navigate to Manage Apps.

  2. From the side menu, find Enhancer Plugin for JIRA.

  3. Click Custom Field Configuration.

  4. Click the Add new JEP custom field button.

  5. Click the Counter tab on the left-hand side of the dialogue. 

  6. Select Reopening Counter, then click Add custom field.

    Screenshot 2024-12-11 at 15.11.45.png

Step 2: Configure the field

  1. Fill in the dialog box:

    Screenshot 2024-12-11 at 15.12.34.png

    • Name – Create a name for the custom field (this will appear on screens and can be used in JQL).

  2. Click the Save custom field button.

You must link the custom field with the appropriate screens to see them. For more information, refer to the Jira documentation.

Usage in JQL searches

You can use the Reopening Counter in your JQL (Jira Query Language) searches to filter and sort issues.