Customer satisfaction feedback (CSAT) in Slack
Overview
HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.
Feedback requests are enabled by default when you install HelpDesk+.
You can share feedback received with your team in a Slack channel.
Feedback results can be viewed on the account portal.
How it works
A request is marked as resolved.
The user receives a message from HelpDesk+ asking for their feedback.
The user can optionally provide text feedback with their response.
Manage settings
Log in to your account.
Navigate to the Settings section under Helpdesk+.
Under General Settings:
Select Send requests for feedback when issues are resolved.
Select a channel in Slack.
Save settings.
Related articles
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Set up a Jira service account for the Main Authorized User (HelpDesk+ for Slack)
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HelpDesk+ account settings (HelpDesk+ for Slack)
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Admin installation and connection guide (HelpDesk+ for Slack)
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Administrator access permissions (HelpDesk+ for Slack)
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