Overview

Automatically creating a support request for each message in a channel is one way to make the process incredibly easy for your users.

• Auto-create generates a support request for each message sent to specific channels.

• You configure the request type in the channel settings.

• The request type used must have only one required field.

• The configuration screen will automatically check for compatibility when you select the desired issue type.

• This configuration is at the channel level; different channels can have other configurations.

Enable Auto-Create

Enable auto-create to create an issue for each message sent to your support channel.

Auto-Create only works when you create a single issue type, and the issue must have only the required field.

1. Click the Configure button, or type /helpdesk configure.

2. Choose a single request type.

3. Click the checkbox next to the Auto Create button.

4. Save the settings.

Example with Auto-Create enabled

 

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