1. Navigate to the channel you want to use to support users

2. Type @helpdesk.

3. Hit Enter.

4. Click Add to Channel.

1. Locate the message “How would you like to use HelpDesk+ on this channel?”

2. Click Configure in the Support Channel section.

1. Type /helpdesk configure.

2. Choose your ticket types: choose one or more request types or all from one or more service desks.

3. Click Submit.

4. Test it out by typing /helpdesk.

Enable auto-reminder to remind users automatically to create requests when they write to your support team.

1. Type /helpdesk configure.

2. Click the checkbox next to Auto Create.

3. Save the settings.

Enable auto-create to automatically create an issue for each message sent to your support channel.

Auto-Create only works when a single issue type is configured, and the issue must have only the required field.

1. Type /helpdesk configure.

2. Choose a single request type.

3. Click the checkbox next to Auto Create.

4. Save the settings.