Welcome users to support channels
- Megan Storie
- Dallas De Marr (Deactivated)
- Michelle Ruoff
Overview
Welcoming users to your support channels in Slack is a great way to help users understand how to best interact with your team.
A welcome message is sent to each user who joins the configured channel.
The message can be customized to share company policies, best practices, and more.
Users will get a Create button in the welcome message, allowing them to create an issue.
On this page: |
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Welcome Message Configuration
Click Configure, or type
/helpdesk configure.Click Settings under Advanced.
Click Configure under Welcome Message.
Add your custom message.
Save the settings.
Formatting welcome messages with markdown
The text area used to add custom welcome messages accepts markdown formatting.
These basic visual styles are very simple to use:
_italic_will produce italicized text.*bold*will produce bold text.~strike~will produce strikethrough text.