Welcome users to support channels

Owned by
Dallas De Marr (Deactivated)
Last updated: May 23, 2024 by
Megan Storie
1 min read

Overview

Welcoming users to your support channels in Slack is a great way to help users understand how to best interact with your team.

  • A welcome message is sent to each user who joins the configured channel.

  • The message can be customized to share company policies, best practices, etc.

  • Users will get a Create button in the welcome message, allowing them to create an issue.

 

 

Welcome Message Configuration

  1. Click the Configure button, or type /helpdesk configure.

  2. Click the Settings button under Advanced.

  3. Click the Configure button under the Welcome Message heading.

  4. Add your custom message.

  5. Save the settings.

Welcome message for Helpdesk plus

 

Formatting welcome messages with markdown

The text area used to add custom welcome messages accepts markdown formatting.

These basic visual styles are very simple to use:

  • _italic_ will produce italicized text.

  • *bold* will produce bold text.

  • ~strike~ will produce strikethrough text.