/
Configure Agent channels

Configure Agent channels

Overview

Creating Agent channels and configuring user request responses are critical to maximizing HelpDesk+ efficiency. These channels play a vital role in receiving notifications for new user requests.

 

 

 

Prerequisites

You must have agent permissions to configure an agent channel.

 

 

 

Creating an Agent channel in Teams

  1. Click image-20240307-021910.png next to the team where you want to create your channel.

  2. Select Add channel.

teams channel menu options
  1. In the window that displays, enter a Channel name, Description (optional), and Choose a channel type.

  2. Click Create.

Create channel window

 

 

Configuring your Agent channel

  1. Once the channel is created, click Start a post.

  2. In the message field type @helpdesk configure and press Enter.

  3. Click Configure.

  4. Select Alerts Channel.

  1. Select the Service desk and Request type(s).

  2. Click Save.

Related content

Configure Customer Support channels
Configure Customer Support channels
More like this
Enable Auto Responses
Enable Auto Responses
More like this
Administrator Documentation
Administrator Documentation
Read with this
Configure agent channels
Configure agent channels
More like this
Add HelpDesk+ to your team
Add HelpDesk+ to your team
Read with this
Configuring support channels
Configuring support channels
More like this