Adding Attachments to Templates

This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.

The templates powered by Canned Response Pro can include attachments to streamline your workflow and enhance productivity. These attachments can be of various file types, such as images, gifs, videos, PDFs, or any other files you prefer.

To add attachments to your templates, follow these simple steps:

  1. Open the template editor screen via the app panel on issue view or navigate to Apps > Canned Responses > Templates > Create template.

  2. Click the paperclip icon to upload the files you want to include.

  3. Save the template.

Please note that the maximum file size for each attachment is 50 MB, and the maximum total size for all attachments in a template is 100 MB. You can attach up to 10 files to a single template.

Templates Preview

On the Templates page, you can view the templates along with their associated attachments. File previews are available for images, while other files are indicated with icons:

Issue View

In addition to creating templates for comments and descriptions with attachments, you can also upload files directly on the issue view by using the Canned Responses panel.

Due to technical limitations, attachments cannot be used for the following:

  • JSM Queues & old transitions screen: Attachments can be added manually after using the template, if needed. Canned Responses Pro supports attachments only on the NEW transition screen.

  • Initial template: Files can be included during the editing process directly on the issue view.

  • Multi-level Signatures: Files may not work as expected if you include them in shared data for multi-level signatures (value from other signatures by using special dynamic variables). To use images in the signatures, users should create a regular template and select it in the signatures’ settings.

  • Smart Suggestions using browser extension: While Smart Suggestions work seamlessly, attachments are not supported using the browser extension. Text suggestions based on your template content will work as expected.

  • Importing and exporting templates: The Attachments feature is not supported during the import and export of templates. Attachments added to a template will not be included in the exported file.

  • Scheduled Comments: You can manually add attachments if necessary after the scheduled comment is posted.


We hope that the Attachments feature enhances your experience with Canned Responses Pro. If you have any questions, feedback, or need assistance, contact us at the Appfire Support Portal or support@appfire.com.