This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.
The Import/Export feature allows you to easily back up your templates for safekeeping and restore them when needed. To accomplish this, navigate to Apps > Manage Your Apps, and click Import/Export under the CANNED RESPONSES section.
This page is only available to Jira administrators.
On the Import/Export screen, you can export all the templates in your Jira instance into a .json file or import templates from a .json or .csv file.
Can you please add some screenshots of what you're seeing?
Best regards, $currentUserDisplayName$
We haven't received any response from you for a while, so we assume that this issue has been resolved. However, if that's not the case, feel free to reopen it, and we will respond accordingly.
site-admins servicedesk-agents developers
When importing a .csv file, it’s important to include headers as the first row. If the user skips the title, the first row of data will be shown as the title.
"name" column defines the template name as seen in the picker
"content" column defines the template content (along with dynamic variables aka. macros and etc.)
"scope" column defines the template scope and can take one of the following values (case sensitive!): GLOBAL, PROJECT, USER, GROUP
"scopeParam" column is used with connection to PROJECT scope (it will denote project name) or to USER scope (in that case it will denote user accountId), or to GROUP scope (in that case, it will be a newline-separated list of Jira group names)
"favourite" column defines whether the template should appear in the Favourite Bar or not
What If I Can’t Use the Atlassian Migration Program?
If you can’t use the Atlassian Migration Program and need to import templates from Server, note the following:
Canned Responses for Jira Server does not have a notion of "GROUP" scope - it’s available only for the Cloud version of Canned Responses.
Canned Responses for Jira Server does not have a Quick toolbar - the "favorite" column will only be meaningful for Jira Cloud installations.
Jira Server has a different way of user identification than Jira Cloud. In server, it is still an userKey (i.e., "admin", "pstefaniak"), while in Jira Cloud it is accountId ("557058:0c7dd459-31b7-4ef1-ae6c-a4a28ead7729") - you will need to manually replace user keys for user IDs in the CSV.
Custom fields in dynamic variables are referenced by internal ID instead of a custom field name. It means that in different instances the templates might produce a different result, rendering different dynamic variables than expected.
How to Delete All Templates
In some cases, you may want to delete all of your templates from your instance. You can take this action on the Import/Export screen as well. Simply click Delete, and your templates will be deleted forever.
Proceed with caution! Once you click Delete, you won't be able to reverse this action, and all templates on your Jira instance will be purged.