First/Last Reopened User custom field

Owned by Tuncay Senturk
Last updated: Nov 07, 2024 by Derya Özdemir
1 min read

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The “reopened user” is the user who changes an issue's resolution field from a value to EMPTY.

On this page:

On this page:

Step 1: Create a First/Last Reopened User custom field

  1. From Jira settings, navigate to Manage Apps.

  2. From the side menu, find Enhancer Plugin for JIRA.

  3. Click Custom Field Configuration.

  4. Click the Add new JEP custom field button.

  5. Click the User/Group tab on the left-hand side of the dialogue. 

  6. Select First/Last Reopened User, then click Add custom field.

Step 2: Configure the field

  1. Fill in the dialog box:

    • Name – Create a name for the custom field (this will appear on screens and can be used in JQL).

  2. Click the Save custom field button.

You must link the custom field with the appropriate screens to see them. For more information, refer to the Jira documentation.

Usage in JQL searches

You can use the First/Last Reopened User custom field in your JQL searches to filter and sort issues based on their resolution time.