Knowledge Base

You have issues, we have answers.

Before contacting us for support, consult our knowledge base which compiles frequently asked questions and solutions to more complex problems.

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"Add-on is not licensed!" error message in Visualforce Page and Configuration Page
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"Failed in running JQL search query" error in Bulk Operations page
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"Insufficient access: insufficient access rights on object id:[0031a...]"
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"No association exists between..." message is displayed after a Jira issue is created from Salesforce
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"Operation timed out, please try again!" error when authorizing a new connection to Salesforce
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"Rate Limiting Exception" error when configuring the Apex Trigger
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"Salesforce security settings blocked the connection" error
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"This connection is not allowed to modify Salesforce data!" error when pushing data to Salesforce
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"Unknown error! Please contact your administrator" message in the Salesforce Package (Server version)
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"URL No Longer Exists" when trying to load VisualForce pages
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"You are not authorized to perform this request." error on Bindings page
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Case Trigger Test failing due to a complex setup
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Connection configuration page doesn't load or is unresponsive
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Connector for Salesforce & Jira not working when Requirements & Test Management for Jira is installed
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Content cannot be displayed with "You do not have sufficient privileges to access the page"
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Endless loading animation when adding a new Salesforce object
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Error message access forbidden api is shown
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Error on Apex Trigger with CPQ Enabled
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Error! Resource not found! when associating in JIRA
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Getting "Jira Validation failed!" error when trying to sync Account Tempo field
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How do I fix "This Visualforce page is deprecated in favor of a new and much improved JiraIssuesCasePage"?
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How do I resolve "Failed to create issue!" errors when creating a Jira Issue from Salesforce?
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How to resolve "Salesforce Authorization Failed" error
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How to resolve "Visualforce refused to connect" error in Salesforce Visualforce page
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How to resolve "Your cookie settings blocked the connection" error
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How to resolve Unauthorized Endpoint or The session has expired. Please refresh the page error.
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How to troubleshoot 'Failed to push to Jira!' error message
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I am getting "an unknown error occurred while trying to perform a search" when doing JQL queries
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I am getting a "Jira validation failed!" error on Salesforce when a field is required during a Jira issue creation
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I am getting the "Cannot deserialize instance of reference from START_ARRAY value" error
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I am getting the "Field [FIELD_NAME] cannot be set. It is not on the appropriate screen, or is unknown" error
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I get an "Error! Invalid Query!" message when there is a Salesforce field that has been modified or removed
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Jira Data Center certification error - PKIX path building failed
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Jira Issues and Comments components are blank and Create/Associate buttons are not available
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JsonValidationError List 'attachment' is undefined on object
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Not able to view VisualForce pages
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Page cannot be found when I try to re-authorize connection with Salesforce
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Salesforce is unable to create Jira issues due to emojis in Summary/Description
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Salesforce shows error related to unlinking an Jira issue
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Salesforce: "Insufficient Privileges" Error on Connector Visualforce Page
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The warning "Session storage disabled or unavailable!" appears when accessing Jira issues
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Unable to access Salesforce Package configuration (refused to connect)
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Unable to create/update fields due to edit access
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Unable to install Salesforce package. Error: "Profile Search Layout: - System Administrator - not appropriate for object..."

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How does the Connector securely access Salesforce data?
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