Summary

Issues are not being synchronized when an issue has multiple associations with both autopush and autopull enabled.

Environment

Jira Server

Diagnostics Steps

Not applicable.

Cause

When a user updates a Salesforce record with an association, the record will be synchronized to Jira automatically.

Once the Jira issue is updated by the Connector, it will trigger an auto-push event to push the changes to all associated records, but this action will not actually be performed.

Workaround

Most likely the integration user is not a Jira user account that is dedicated for this purpose.

The Jira admin must create a dedicated Jira user for an integration user to avoid further synchronization problems.

Resolution