Issues created using 'Create on Transition' do not copy Assignee or Reporter

Problem statement

One of the issues you might come across while using Create on Transition is - the Create issue post function not copying the values from the Reporter and/or Assignee field to the newly created issue. This article explains how to address this issue.

Error message

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Environment

Solution

Based to the error you encounter, make sure the respective reporter or assignee or the user performing the transition has the following permissions under the respective target project permission scheme:

• Create Issues
• Modify Reporter and/or Assignable User
• Assign Issues

Troubleshooting steps

Use the following troubleshooting steps to ensure the reporter or assignee or the user performing the transition, have the required permissions as mentioned in the previous section:

To verify user permissions: 

1. Navigate to the intended project. 

2. Select Project Settings from the left bottom corner of the screen.
3. From the Settings menu, select the Permissions option.
   1. If the error is with the Reporter field, verify if the user performing the transition or the reporter, has the Create Issues and/or Modify Reporter options as following:
      
   2. If the error is with the Assignee field, verify if the user performing the transition or the assignee has the Assignable User and/or Assign Issues options as following: