TTS Cloud vs. On-Prem Versions

Next-Gen SLAs

✅

✅

Calendars

Calendars

✅

✅

SLA Configuration

Workflow

✅

❌

SLA Start

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA End

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA Goal

Duration

✅

✅

Negotiation Date Field

✅

✅

Dynamic Duration

✅

✅

Next Business Day

✅

✅

No Target

✅

✅

SLA Pause

Status

✅

✅

Field Change

✅

✅

SLA Reset

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅

Field Change

✅

✅

Post Function

✅

❌

Manual

✅

✅

SLA Notifier

Fixed Duration

✅

✅

SLA Goal Ratio

✅

✅

Email notifier

✅

✅

Slack notifier

✅

✅

Fire an event

✅

❌

Recalculate SLA data

Recalculation 

✅

✅

Where is my SLA?

Where is my SLA?

✅

✅

SLA Panel

Time to SLA Panel

✅

✅

SLA Panel Glance

❌

✅

TTS Custom Fields

Time to SLA Custom field

✅

❌

SLA Dates Custom Field

✅

✅*

On Cloud, only SLA Target Date is available for the time being.

SLA Overview Custom Field

✅

❌

SLA Indicator Custom Field

✅

❌

SLA Overdue Custom Field

✅

❌

Linked issue SLAs

✅*

✅

Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

✅

✅

Reports

SLA Summary Report

❌

✅

SLA Details Report

✅

✅

SLA Duration Report

❌

✅

SLA Status Report

❌

✅

Gadgets

Periodic Met vs Exceeded SLA Gadget

✅

✅*

*All other gadgets are currently on the roadmap for Cloud version.

Periodic Met vs Exceeded Issue Gadget

✅

❌

SLA Status Pie Chart Gadget

✅

❌

SLA Success/Fail Counts Chart Gadget

✅

❌

SLA Success/Fail Rates Chart Gadget

✅

❌

SLA Durations Chart Gadget

✅

❌

SLA Working Duration Analysis Chart Gadget

✅

❌

Assignee Performance Gadget

❌

✅

Searching

JQL Functions

✅

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

✅

❌*

Only SLA Target date-based searches through issue navigator are available at this point.

Permissions

Permissions

✅

✅

Export & Import

Export & Import SLAs

✅

✅

Rest API

REST API

✅

✅

Advanced Settings

Integrity checker

✅

❌

License management

✅

❌

Scheduled tasks

✅

❌

Escalation services

✅

❌