Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Track SLAs
This page is about Time to SLA for Jira Data Center. Using Cloud? Click here.
Time to SLA lets you monitor and track internal response goals, external service level commitments, and more. To track your SLAs with ease, you can use:
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The SLA panel displays all SLA metrics in one handy place with a customizable design. The panel appears in issue view screens if an issue meets the conditions for an SLA.
This gives you a quick look into the active SLAs on the issue, allowing you to see the SLA's name, its working duration, pause duration, its goal, and the calendar associated with it.
Always visible in the issue's main view, the SLA History tab displays the SLA's history within the issue.
Based on the SLA definition and the working calendar, the Time to SLA Custom Field displays the remaining time or overdue time as a countdown.
The SLA Indicator Custom Field displays a brief display of whether SLAs have been met, are currently in breach, or still in progress.
Overdue custom field
The Overdue Custom Field displays SLA breach details within a specific issue.
Depending on your choice, the SLA Date Custom Field can display the issue's SLA Start Date, SLA End Date, or SLA Target Date.
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