Server returned HTTP response code: 429 for URL Error
Problem Statement
When generating a data extract, the user gets the error below:
( status code = 5054, java.util.concurrent.CompletionException:
java.util.concurrent.ExecutionException: java.lang.RuntimeException:
aio.jira.connector.exception.ServerOverloadedException: Jira instance is overloaded at this time, please try again later > Server returned HTTP response code: 429 for URL: https://XXXXXXXXXX/jira/rest/api/latest/search at
aio.jira.connector.service.business.IssuesSearchService.a(SourceFile:478) at
aio.jira.connector.service.business.IssuesSearchService.c(SourceFile:147) at
java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1626) at
Environment
Application | Tableau Connector Pro for Jira |
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Cause
The error HTTP 429 request code within the logs references the rate limiting.
We can refer to the HTTP codes for further information on the errors: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/429.
Solution
To tackle this, check with your Jira System Administrator for the rate-limiting settings and ideally increase the settings.
Refer to the rate-limiting related info on the below page:
https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html.Once done, check if the refreshes work fine.