Server returned HTTP response code: 429 for URL Error

Problem Statement

When generating a data extract, the user gets the error below:

( status code = 5054, java.util.concurrent.CompletionException: 
java.util.concurrent.ExecutionException: java.lang.RuntimeException: 
aio.jira.connector.exception.ServerOverloadedException: Jira instance is overloaded at this time, please try again later > Server returned HTTP response code: 429 for URL: https://XXXXXXXXXX/jira/rest/api/latest/search at 
aio.jira.connector.service.business.IssuesSearchService.a(SourceFile:478) at 
aio.jira.connector.service.business.IssuesSearchService.c(SourceFile:147) at 
java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1626) at

Environment

Application	Tableau Connector Pro for Jira

Cause

The error HTTP 429 request code within the logs references the rate limiting.
We can refer to the HTTP codes for further information on the errors: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/429.

Solution

To tackle this, check with your Jira System Administrator for the rate-limiting settings and ideally increase the settings.
Refer to the rate-limiting related info on the below page:
https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html.
Once done, check if the refreshes work fine.