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Base URL Needed message while accessing the My Connector URLs page in Tableau Connector Pro for Jira

Base URL Needed message while accessing the My Connector URLs page in Tableau Connector Pro for Jira

If the Tableau Connector Pro for Jira’s My Connector URLs page not loading and showing Base URL Needed message:

 

Symptoms:

If the requests are blocked at a URL like below, one can observe this error by opening the browser's Developer tools and going to the Network tab.
"https://jira-server/rest/aio-bi/1.0/oauth/checkstatus?callBackBaseUrl=https://jira-server/rest/aio-bi/1.0/oauth/authorize&redirect=https://jira-server/plugins/servlet/aio-bi/main/aio-tb/bridge/tableau/aiotableauconnector"

Check-points:

  1. Is Jira upgraded recently, if yes, is it running on the same port as before install?

  2. If the Jira server is running on AWS or any other cloud hosted machine, is the Jira Server IP whitelisted?

  3. Open a Terminal/Command window and perform the below check
    ping <jira-server-host-name>

    wget http(s)://<jira-server>
    wget http(s)://<jira-server>:<port>
    wget http(s)://localhost:<port>

  4. Get value from the database
    select * from "AO_1B155C_AIO_TENANT"; (For Connectors)
    select * from "AO_6B9F04_AIO_TENANT"; (For reports and Timesheets)


Possible solution:
Based on the above checkpoints, might be required to update the DB column "AO_1B155C_AIO_TENANT"."OAUTH_URL" to reflect the proper value.