KB : How to obtain the CloudID from JWT token

Owned by Avinash Bhagawati
Nov 21, 2023
1 min read

Purpose

This page describes the way how to obtain the CloudID from the JWT token in order to further identify the customer’s Jira instance in the Canned Responses cloud environment.

Use Case

The guide has been prepared to help users easily find and send the CloudID to Appfire support. The Dev/Operation team can find the entity of the customer and repair broken data or investigate the case deeper on the server side.

Runbook:

Access your JIRA instance and turn Developer Tool (F12)

The following runbook has been created in Chrome browser, but developer tool is avalaibe in most of them.

Navigate to Canned Responses and navigate to the Network tab in the Developer tool

In the Filter type: app-page? and select the request entity. Next copy JWT ticket as per the screenshot below:

Navigate to https://jwt.io/ and copy the JWT token to the Encoded section.

The value under the iss key is the CloudID.

"iss": "eaef1179-0a95-3a3e-9d08-d4d9881db5dc",

Based on this ID Canned Responses instance can be recognized by Appfire Team.

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