KB : How to migrate Canned Responses Pro templates from Server/DataCenter to Cloud
If you are planning to move from Jira Server/DC to Jira Cloud instance with Canned Responses Pro, you may migrate the templates in Canned Responses Pro to Cloud without rebuilding all of them.
Instructions
Login to your Jira Server/DC as an admin
Go to Jira Administration → Manage Apps → Canned Responses Pro → Import/Export
Export → Download
Now you should have the file named “canned-responses-DD_MM_YYYY.csv”
Login to your Jira Cloud instance
Install Canned Responses Pro and apply a valid license
Go to Jira Administration → Manage Apps → Canned Responses Pro → Import/Export
Upload the file you just downloaded in step 4
Macros' name related to custom field might be changed since the custom field ID could be different between your Server/DC instance and Cloud instance
Some macros named differently between Server/DC and Cloud version, you may need to change the macro’s name before using the template after migration. Below table will be listing out the differences between some macros.
Related Fields | Available macros in Server/DC | Available macros in Cloud |
---|---|---|
Assignee | $assigneeUserName$ | $assigneeAccountId$ |
Reporter | $reporterUserName$ | $reporterFirstName$ |
Current User | $currentUserDisplayName$ | $currentUserAccountId$ |