How to obtain the CloudID from JWT token

Owned by Avinash Bhagawati
Last updated: Dec 12, 2024 by Derya Özdemir
2 min read

This guide explains how to obtain the CloudID from a JWT token. The CloudID uniquely identifies your Jira instance in the Canned Responses Pro cloud environment, making it easier to provide this information to Appfire Support when needed.

Runbook:

  1. Access your Jira instance.

  2. Open the Developer Tools in your browser:

    • For Chrome: Press F12 or Ctrl+Shift+I (Cmd+Option+I on Mac).

The following runbook has been created in the Chrome browser, but the developer tool is available in most of them.

  1. Navigate to the Canned Responses section of your Jira instance.

  2. In the Developer Tools panel, switch to the Network tab.

  3. Use the filter field and type: app-page?.

  4. Select the relevant request entity.

  5. Locate and copy the JWT token from the request payload. Refer to the screenshot below for guidance.

  6. Navigate to JWT.IO and paste the JWT token to the Encoded section.

  7. In the decoded output, find the value under the iss key. This value is the CloudID.

"iss": "eaef1179-0a95-3a3e-9d08-d4d9881db5dc",

Based on this ID, Canned Responses Pro instance can be quickly recognized by Appfire Team.