How to retrieve debug logs for Dashboard Hub for Jira App

Owned by Sandeep Saluru, created
Last updated: Mar 20, 2023 by Amith Mathur
2 min read

This article explains how to retrieve the debug logs for Dashboard Hub for Jira app when the support team requests for.

 Instructions

  1. Log into your Jira instance as a Jira administrator and navigate to Settings(Cog Wheel) > System > Logging and Profiling page.

     

  2. In the Default Loggers section, click the Configure link:

  3. Add the Package name as com.roninpixels.dashboards.jira , select Logging Level as DEBUG and click Add to apply the changes.

The added package can be seen under the Package name:

 

4. Perform the action that is causing the issue again.

5. Generate a support zip file and share/save it as required.

Generating a support zip file

  1. Log into a Jira instance as an administrator and navigate to Settings(Cog Wheel) > System > Troubleshooting and support tools.


2. Select Create support zip and click Create zip.

3. Once the support zip is generated, click Download zip: