This article explains how to retrieve the debug logs for Dashboard Hub for Jira app when the support team requests for.
Log into your Jira instance as a Jira administrator and navigate to Settings(Cog Wheel) > System > Logging and Profiling page.
In the Default Loggers section, click the Configure link:
Add the Package name as com.roninpixels.dashboards.jira , select Logging Level as DEBUG and click Add to apply the changes.
The added package can be seen under the Package name:
4. Perform the action that is causing the issue again.
5. Generate a support zip file and share/save it as required.
Log into a Jira instance as an administrator and navigate to Settings(Cog Wheel) > System > Troubleshooting and support tools.
2. Select Create support zip and click Create zip.
3. Once the support zip is generated, click Download zip: