SP 4.0

Surveys for Jira 4.0 is here, and it's stronger than ever.

The most configurable and powerful survey app on the market now has the following new features and enhancements.

No Need for VIP Access - Send Surveys to Multiple Recipients

We're all about inclusion. Send surveys to not only single users but to several people or even multiple groups - whoever you want!  See the detailed descriptions below for each option:

User Group - this enables you to send a survey to the selected Jira user groups. This is useful if you want to survey a set group of Jira users, survey your project team at the end of the sprint (sprint retro), survey your QA team separately, or HR department in your company.

Multi User Picker CF - this is extremely popular with companies that want to survey multiple people, but sets of those people are dynamic and can be different for every ticket. For example, after resolving a bug, you can survey all ticket participants beyond the ticket reporter, and survey participants might differ for any particular ticket.

Custom - with this option you can create any custom surveys for any specified Jira users, and are not limited by a user group. Select multiple Jira users by entering their names or emails. For this option, you can select both internal Jira users and customers who have created accounts in your Service Desk support portal.

Survey Dashboard + Custom Table Report

In addition to viewing your survey data on our Survey Dashboard, you can now see it as a Custom Table Report. It provides the chief metrics, and a detailed breakdown for instant insights into the support team's quality.

You’ll find the Custom Table Report useful for analyzing all aggregated survey data, and it’s searchable by filters based on various criteria. This report shows all survey related data that you are gathering, and you can select which columns (data) to display. You can configure fields for your report directly in the Custom Table Report.

For your convenience, we’ve created an additional setting for resetting historic survey data. You can reset report data for old surveys in case you’ve changed the configuration of your surveys, and remove historical results that skew the data of your current reports.

Test Your Surveys Without the Hassle

You can send a test survey for an actual ticket in your project. We recommend that you create a separate test ticket for this so that actual work-related tickets are unaffected.

The Send button delivers a survey with the specified configuration on your ticket to the survey recipient as specified and doesn’t interfere with the settings for your survey.

Simple is Better

We've simplified the Survey Preview setting which allows you to see your survey immediately during setup, and eliminates the hassle of switching between different sections. This is available on both Email and Form tabs.

Permissions to Rule Them All

Starting with version 4.0.0, we’ve moved access settings to the Permissions section. This will help you to set up the visibility of your survey feedback, ratings, and report views of your project. 

Permissions settings are applied to all surveys inside a specified project and for this project only.

Complete UI / UX Makeover

With version 4.0.0, we’ve redesigned the user experience and simplified settings to bring more functionality and UI/UX improvements across the entire app. 

Thank you for coming along this journey with us! Stay tuned for more feature releases and updates, and feel free to give your feedback/suggestions here.