Resolution Time Calculator custom field

Owned by Tuncay Senturk
Last updated: Dec 11, 2024 by Derya Özdemir
2 min read

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The Resolution Time Calculator custom field automatically calculates the elapsed time between an issue's creation and its resolution. This metric provides valuable insights into team performance and workflow efficiency.

On this page:

On this page:

Step 1: Create a Resolution Time Calculator custom field

  1. From Jira settings, navigate to Manage Apps.

  2. From the side menu, find Enhancer Plugin for JIRA.

  3. Click Custom Field Configuration.

  4. Click the Add new JEP custom field button.

  5. Click the Duration tab on the left-hand side of the dialogue. 

  6. Select Resolution Time Calculator, then click Add custom field.

Step 2: Configure the field

  1. Fill in the dialog box:

    • Name – Create a name for the custom field (this will appear on screens and can be used in JQL).

    • Working calendar – Choose a working calendar (defined in Jira Admin > Manage apps > ENHANCER PLUGIN FOR JIRA > Calendars) to calculate time based on specific work hours.

    • Time format –  Configure the display options (both for the issue main view and navigator view). The Use Separator lets you define your own separator for the time display. You can also choose to not have a separator.

  2. Click the Save custom field button.

You must link the custom field with the appropriate screens to see them. For more information, refer to the Jira documentation.

Usage in JQL searches

You can use the Resolution Time Calculator in your JQL (Jira Query Language) searches to filter and sort issues based on their resolution time.

Basic View:

  • In your JQL search, add the Resolution Time Calculator field, and specify the desired time range using a duration format (e.g., "1h" for 1 hour, "1d 4h" for 1 day and 4 hours).

 

Advanced View:

  • You can simply type the below ("JEP - time till resolution" is the custom field name).
    "JEP - time till resolution" <= "1d 4h" AND "JEP - time till resolution"

  • You can also use the Resolution Time Calculator for ordering results (in both ascending, ASC, and descending, DESC, order).