Overview

Configuring settings in the Jira app is crucial to getting the most out of your Helpdesk+ application.

Prerequisites

You must have HelpDesk+ installed on Jira. See Quick Start Guide | Install HelpDesk+ on Jira for details.

Configure settings

Access app in Jira

1. Log in to Jira.

2. Click the Apps tab.

3. Select the correct HelpDesk+ for Teams app.

View settings

1. In the Connection status section, you can view the connection status and change the main authorized user.

• To disconnect your Teams account, click disconnect.

• To change the Main authorized user, click Become main authorizer to add yourself.

2. In the General Settings section, you can toggle basic settings on or off.

Select Jira Service Desk Projects

1. In the Select Jira Service Desk Project(s) settings, you can select the rule to use for filtering service desk projects:

• Choose either Allowed or Denied to filter service desk projects.

• Then, select the specific service desks to allow or deny for channel configuration.

2. Select Save.