If you are encountering issues with BigTemplate and wish to help us diagnose them faster, please follow the steps below before submitting a report to our Support.
If you're not a technical user, nor do you have Jira administrator's permissions, reach out to someone who has the permissions and ask them to:
Go to "Manage apps" in Jira Administration.
Proceed to the BigTemplate configuration page and click on the "Technical info" tab.
Set the "Detailed logging" field to "Fine-grained".
Reproduce the issue. If you manage to reproduce the issue that you have encountered previously, return to the troubleshooting section again.
Return to the page and click on the “Download” button.
The downloaded file will be useful for the Support Team once you decide to contact our Support Team for further assistance.
Set the "Detailed logging" field to "Warnings only".
You can also refer to the video presented below.