To synchronize with Tempo on Jira Cloud, you must first authorize BigPicture with Tempo Cloud.

1. Register the BigPicture App in Tempo

Go to Tempo settings > OAuth2.0 Applications.

Click "New Application."

Enter the following information:

• Name of your application: BigPicture

• Redirect URL: https://cloud.softwareplant.com/cloudmanager/rest/oauth2/authorization/accept-code

• Client type: Confidential

• Authorization grant type: Authorization code

Confirm by clicking the "Create Application" button.

2. Get the credentials of the registered App

After you register the BigPicture App, a window with your credentials is displayed - copy the values of the 'Client ID' and 'Client secret' fields.

If there is no such window, click Actions "..." > Credentials to open it.

3. Enter the copied credentials from Tempo to BigPicture

Go to BigPicture Technical Configuration> Integrations > Tempo and enter the values in the corresponding fields.

Confirm by clicking the "Save" button.

Note:

After steps 1-3, BigPicture is ready to be authorized with Tempo on Jira Cloud. Make sure that these steps are executed correctly.

This is not the authorization yet - you are only ready for the App authorization.

If there are any errors in the above steps, the authorization will not be possible. See the Troubleshooting section below to see common problems and solutions.

4. Start the authorization process

Go to the BigPicture Administration, enter one of the tab pages where the Tempo synchronization can be done (e.g., Workload plans, Holiday plans, Resource manager, Skills), and click the 'Synchronize' button.

Before the synchronization starts, the authorization with Tempo is activated automatically.

You don't have to authorize BigPicture with Tempo at each synchronization; it has to be done only once for all those pages. However, it might be necessary to proceed to the authorization again for technical reasons.

5. Go through the authorization process steps

The 'Authorization in progress...' window is displayed automatically when the authorization process starts.

Another tab in the browser opens automatically, and you will be redirected there. Click the "Authorize Access" button to confirm the authorization.

When you see the 'Success' message, click the "Onwards" button to finalize the authorization process. After that, the page will be automatically closed.

Go back to the BigPicture tab. The  "Authorization completed" window pops up. This means that the authorization process has finished successfully.

If the window doesn't close, or there is no successful authorization message, there might have been some technical problems.

6. Finalize synchronization with Tempo

Once authorization is completed, click the "Synchronize with Tempo" button to finalize the synchronization with Tempo.

Authorization (Jira Cloud) - Troubleshooting

This section lists the possible solution paths in case you encounter issues with the Tempo synchronization.

Error message: Due to integration issues, the synchronization has failed

Solution: 

Contact our Support Team. See the Support request - details to include section for more information.

Error message: Tempo requires authorization. Make sure necessary credentials have been granted to enable synchronization

1.

Problem:

No credentials were entered (the value fields in the Technical configuration are empty).

Solution:

Fill in the fields correctly following the process described above.

2.

Problem:

Incorrect credentials. This may be due to a mistake in copy-pasting from Tempo to BP, a change in credentials in Tempo, or removing BigPicture from the OAuth2.0 app list in Tempo.

Solution:

Go through all the steps of the authorization process described above.

Error message: Due to unexpected issues, the authorization has failed. Close the window and try again

Solution 1:

Try to authorize BigPicture again.

Solution 2:

Contact our Support Team. See the Support request - details to include section for more information.

Solution 3:

You may also try to set a correct Authorization grant type in Tempo (see the process described above).

Solution 4:

Go through all the steps of the BigPicture registration in Tempo.

Error message: Tempo requires authorization, but your credentials are insufficient. You need full access credentials for Tempo synchronization

Solution 1:

Contact our Support Team. See the Support request - details to include section for more information.

Solution 2:

Check the redirect URL (see the process described above).

Solution 4:

Contact the person managing permissions in Tempo. It may happen that the user who first registered BigPicture in Tempo had not been granted the required permissions.