Differences Between Jira Service Management Built-in Canned Responses
This page is about Canned Responses Pro Templates for Jira Server/Data Center. Using Cloud? Click here.
In Atlassian Service Desk 3.7, Atlassian introduced a canned responses functionality. See the release notes. Note, that as I write this, this functionality is available on Jira Server only.
What are the differences between Jira Service Management (formerly Jira Service Desk) built-in canned responses and Canned Responses?
To make your decision simpler, here are the most notable differences between the two:
Canned Responses Pro Templates for Jira | Jira Service Management built-in canned responses | |
|---|---|---|
Jira Service Management | ||
Jira Software | ||
Jira Core | ||
Jira Cloud | ||
Description field | ||
Text Field (multi-line) custom field | ||
Number of dynamic macros | 23 + custom fields (see Supported macros) | 7 |
Different contexts | Project, Personal or Global | Project only |
Favorite templates | Cloud only | |
Group templates sharing | Cloud only | |
WYSIWYG editor | Cloud only | |
Template usage counter |
You can convert existing your built-in canned responses to the Canned Responses Pro Templates for Jira
Simply click the "Convert and import" button on the Import/Export page in the Manage apps screen.
