DC to Cloud migration

Here is what you need to know about migrating your Jira Data Center (DC) instance with Canned Responses Pro Templates for Jira to Jira Cloud.

1. Your templates will be migrated with Jira

2. You may need a browser extension

3. You will not have to use syntax to style templates

4. There are some differences in features

5. Your global settings will not be migrated

6. We are here to help

1. Your templates will be migrated with Jira

Your Canned Responses' templates will be migrated automatically along with Jira data if you follow Atlassian's Cloud migration guide. Canned Responses app will appear in Jira Cloud Migration Assistant to allow a smooth data transition.

Automatic app data migration will be available as soon as Atlassian enables app migrations in Jira Cloud Migration Assistant.

2. You may need a browser extension

Though it's not mandatory, we highly recommend using a dedicated browser extension for the best experience with Canned Responses.

• The extension makes it possible to use templates directly from Jira's native text fields so the user doesn't even notice that templates are served by Canned Responses Pro Templates for Jira.

• Canned Responses can be used without the extension; however, in that case, templates are only accessible via a separate comment box.

Please check out the gifs provided below to understand the described differences:

Jira Data Center	Canned Responses is embedded directly into Jira's comment field. Open
Jira Cloud with Extension	Canned Responses is embedded directly into Jira's comment field – just like in Jira DC. Open
Jira Cloud	Canned Responses is available through a separate comment box. Open

What you might want to do:

Let the users in your organization know that they can use Chrome, Firefox, or Edge browser extensions for the best experience with Canned Responses.

3. You will not have to use syntax to style templates

Jira DC uses the old Jira issue view that comes with legacy text formatting. Your current templates are most probably written in old wiki syntax.

In Canned Responses for Jira Cloud, the templates can be created in a built-in visual editor with no need to use the syntax (but with optional support for the new markdown). All of your existing templates will be converted to the new format.

Open

What you might want to do:

Check if your migrated templates are rendered properly on your new Jira Cloud instance.

If formatting requires updating – edit and save them manually using the editor.

4. There are some differences in features

There are some minor differences in terms of user interaction and functionality, mostly in favor of the Cloud solution. Check out the table for a detailed breakdown: