Authentication apps

Owned by Robert Alexander Marshall
Last updated: Mar 11, 2024
3 min read

Overview

Setting up the user with an authentication app for first time requires a few special steps.

  • adding an authentication app to your smart device, desktop, or browser extension

  • initializing the signing token for the user by adding a new authentication account to the authentication app for Comala Document Control

  • generating an authentication token from the linked authenticator app to confirm the use of the app by the user in the instance

A user can set up a signing token for user authentication but this will not be required unless: 

  • global administrators configure e-signatures to require a signing token

  • a content review is edited to require credentials for reviewer authentication

Comala Document Control requires credentials for the content review in the In Approval state in the Quality Management Systems workflow.

Set up an approval signing token

If e-signatures are globally configured to require a signing token then a first-time user will be asked to set up an identity authentication app when they first open the workflow popup for the In Approval state.

Choose setup a personal code prompt in the workflow popup to open the Signing Token screen for the user.



The initial Signing Token screen will display instructions to add a user account to an authentication app.



Users can also access the Signing Token screen through their user profile or the Signing Token option in the page tools menu.

Add the authentication app to your smart device

Download and install an authentication app through your device/desktop app or browser extension store.

Here are some possible examples

Several authenticator apps are also available for desktop or as a browser extension

You may already have an app installed if you have identity authentication for other applications or internet sites.

If you are already using an authentication app for Confluence login, this will not be the same account.

A new authentication account needs to be added to the app that is just used for Comala Document Control approvals.

The app sets up a user account that is specific to the current Confluence instance

  • this is a one-time set up for each user

  • once set up the app can be used repeatedly to generate time-based tokens for reviewer authentication

  • users accessing multiple instances are required to set up an account for each instance

A global administrator can reset the signing token for each user and can change the expiry date for the user signing token.